Refund Policy

Last updated 15 November 2026

This Refund Policy applies to Victoria Everest: The Creator Challenge, sold by Total Body Reset Limited. Payments and approved refunds are processed through Stripe. Victoria Everest handles your refund request.

14-day money-back guarantee

You can ask for a full refund within 14 days of your purchase date, for any reason. You do not need to explain why.

How to ask for a refund

Either:

• By email: write to sayhello@victoriaeverest.co.uk with your name, the email address you used to buy and your order number (if you have it).

When you will get your money back

Once your request is accepted, we refund the full amount you paid through Stripe to your original payment method, normally within 14 days. Your bank may take a few extra days to show the refund.

What happens to your access

When a refund is made, your access to the Programme ends. That means the Creator Challenge Circle community, the masterclass replay (if provided), the Grok skills and the handbook. Please delete any Programme materials you have downloaded.

After 14 days

We do not offer "change of mind" refunds after the 14-day refund period. If something goes wrong on our side, we will put it right. For example, if we cancel the Programme or cannot deliver the masterclass and cannot reschedule it, you will get a refund for anything you paid for and did not receive.

Your legal rights

If you are a consumer, nothing in this policy affects your legal rights. Under UK law (the Consumer Rights Act 2015), digital content must be of satisfactory quality, fit for purpose and as described, and services must be provided with reasonable care and skill. If they are not, you may be entitled to a repair, replacement, price reduction or refund, even after 14 days. Our 14-day refund policy is at least as generous as the 14-day cancellation right UK consumers have for online purchases. Advice about your rights is available from Citizens Advice (citizensadvice.org.uk). If you prefer, you can use our model cancellation form at victoriaeverest.com/cancellation-form.

Abuse

We may refuse a refund where there is clear evidence that this policy is being abused, for example repeated purchases and refunds, or sharing or reselling the Programme materials. This does not affect your legal rights.

Questions

Email sayhello@victoriaeverest.co.uk, or write to Victoria Everest, Unit 29 Highcroft Industrial Estate, Enterprise Road, Horndean, Waterlooville, Hants, PO8 0BT, United Kingdom. Your purchase is covered by our Terms.